Digital purchases
Because digital products cannot be returned after delivery, payments are final once the product has been delivered or made accessible, except as described below or when a refund is required by law.
When we will help
Contact us promptly if you were charged twice, received an incomplete file, received the wrong product, or cannot open the delivered file. Bright Beginnings will first verify the order and provide the correct or replacement file when possible.
Refund exceptions
A refund may be issued for a verified duplicate charge, or when a purchased file cannot be opened and a working replacement is not provided within a reasonable time. Nothing in this policy limits rights that cannot legally be waived.
Not eligible
A change of mind, accidental purchase after delivery, failure to review the product description, or inability to use the material because of device, printer or software preferences generally does not qualify for a refund.
Requesting assistance
Email brightbegcurriculum@gmail.com with your name, transaction date, PayPal transaction ID, product name and a description of the problem. Do not send full payment-card numbers or children’s personal information.